Every boxer needs a corner team. When a bonus rule, a payment or your account needs explaining, help is reached from the Slimking site: look for the chat bubble or the help link in the menu or the footer once you’re logged in.
Before you start a chat
Have these ready and the conversation will be shorter:
- The email or username on your account.
- What happened and when, with the time to the nearest few minutes.
- References: transaction IDs, withdrawal request numbers or the game and round.
- Screenshots of any error or balance you want to query.
Quick answers to common questions
Bonus questions
Most bonus questions are answered on the offer’s own page and in the general bonus terms. The promotions page lists every offer’s wagering, minimum deposit, maximum bet and time limit, and the Welcome Pack guide works through examples.
Payments
Methods, minimums and maximums for your currency are shown in the cashier. Withdrawal limits by VIP level are on the withdrawals page.
Login
Address changes, browser checks and passwords are covered in the login guide.
Verification
Which documents are usually needed and how to upload them so they pass is in the verification guide.
Getting the most from support
- One question per conversation, so it gets a clear answer.
- Ask for a reference if the issue can’t be solved in one go.
- Get important answers in writing: ask for an email confirmation of anything about your money or bonus.
- Save the transcript. If you need to make a complaint later, it is your best evidence.
If support can’t fix it, the complaints guide explains the next steps.